Frequently Asked Questions about the Payment Link

Why have I received an email to complete the payment through a payment link instead of charging the credit card I provided?

Since the introduction of the new European PSD2 directive, it is no longer possible for hotels to charge credit cards. When you make a reservation that requires an advance payment or guarantee, we will send an email with a payment link to complete the payment directly to us. Only when the payment is completed, the reservation is final.

How does the payment link work?

When you make a reservation that requires a payment before arrival, you will receive an email with a link to make the payment to us. Only when the payment via the payment link has been completed, the reservation is final. If there is no payment, we will send a reminder. After the expiry of the final payment date, we will automatically cancel the reservation.

What happens if I cancel my booking?

Our cancellation policy is unchanged: with a flexible reservation it is possible to cancel free of charge up to 24 hours before arrival and you will get the money back. With a non-refundable reservation it is not possible to get the money back from the reservation in case of a cancellation.

How do you store my payment details?

All payment data is securely stored in accordance with the legal requirements at Ingenico, the transaction processor that LBG Hotels uses.

What happens with the credit card details I provided while making my booking when I pay with the payment link?

The credit card details entered during the booking process will not be used.

Why do I have to pay within the specified period?

A reservation is only final when the amount has been paid. In the case of a non-refundable reservation, this means that payment must be made immediately. Flexible reservations can be paid up to 24 hours before arrival. This replaces the direct charging of the credit card.

Which payment methods can I use to complete the payment?

It is possible to pay with iDeal, ECMC, Visa or American Express.

Why does the amount via the payment link not match what I have booked?

If the amount differs, the tourist tax and green fee were not included in the reservation. This is then added to the amount in the payment link.

What is PayByLink?

We send the payment link with the help of PayByLink, the service with which we cooperate to make payments. PayByLink offers a secure payment solution as a replacement for charging the credit card.

Kleine Gracht 24 (Boschstraatkwartier) 6211 CB Maastricht
Townhouse Hotel
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