COVID-19 Information

Providing hospitality is what we do best, caring for our guests and staff has the highest priority. We follow the measures of the RIVM so we can offer you a pleasant and healthy stay. On this page you will find an overview of all the measures we can take in all our hotels.

General measures

  • Stay home if you have symptoms, such as a runny nose, sneezing, coughing, sore throat or fever.
  • Keep as much as possible 1.5 meters distance.
  • Wash your hands regularly.
  • Do not shake hands.
  • Use paper tissues and throw them away immediately after use.
  • Cough and sneeze into the inside of your elbow.
  • Pay preferably with pin, or contactless.

In addition, we apply these measures:

  • Starting point are the measures and guidelines of the RIVM; we adhere to these.
  • We ensure regular disinfection of exposed surfaces such as door handles, card terminals and elevator buttons with antibacterial liquids.
  • In public areas, we offer disinfectants to our guests.
  • We comply with procedures for dealing with colleagues who are ill.
  • Fitness and wellness areas (if present in the hotel) are open within the measures of the RIVM.
  • We ask all guests to follow any additional instructions provided by the hotel.

Covid-19 government measures (Force majeure)

If the (local) government introduces mandatory Covid-19 measures, which make it impossible to travel, or which result in an event having to be rescheduled or cancelled due to government measures, then:

  • The hotel will mark the value of the reservation as a credit with a validity date of 12 months from the date the initial reservation was made.
  • This is only possible for a flexible (refundable) reservation.
  • The credit can be used within 12 months when making a new reservation.

If the room rates then are higher than at the time of the reservation, the excess amount must be paid.

Kleine Gracht 24 (Boschstraatkwartier) 6211 CB Maastricht
Townhouse Hotel
Very Good
4.2
2,146 reviews
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